Terms and Conditions

CTFO Terms and Conditions
CTFO Independent Associate / Customer Agreement

I hereby apply to become an Independent Associate of the Changing The Future Outcome (CTFO) (hereinafter "Company") marketing and/or customer program. As an Independent Associate, I understand and agree that:

  1. I am of legal age in the state in which I enter this agreement.

  2. I shall become a Company Associate upon acceptance of this application by the Company. As an Associate, I shall have the right to sell the services and products offered by the Company in accordance with the Company's marketing program and statement of policy, which may be amended and changed from time to time.

  3. Upon notification to Associates, the Company, at its discretion, may amend the marketing plan, product pricing, statement of policy, etc.

  4. I have carefully reviewed the Company's marketing plan, rules and regulations, and policies and procedures, and acknowledge that they are incorporated as part of this agreement in their present form and as modified from time to time by the Company.

  5. An Associate shall be entitled to cancel participation in the marketing program at any time and for any reason upon notice to the Company.

  6. Upon acceptance of this application by the Company, I will be an Independent Contractor responsible for my own business and not an employee of the Company. I will not be treated as an employee in regard to any laws covering employees, including but not limited to the Federal Insurance Contributions Act, the Social Security Act, the Federal Unemployment Tax Act, income tax withholding at source or for any federal or state tax laws. It is my responsibility to pay self-employment, state and federal income taxes as required by law.

  7. I will not use the Company's trade name and/or trademark except in the advertising provided to me by the Company or in other advertising without prior written approval by the Company.

  8. Any Associate, who sponsors other Associates, must fulfill the obligation of performing a bona fide supervisory, distributing and selling function in the sale or delivery of product to the ultimate consumer and in the training of those sponsored. Associates must have ongoing contact, communication and management supervision with his/her sales organization. Examples of such supervision may include, but are not limited to: newsletters, written correspondence, personal meetings, telephone contact, voice mail, electronic mail, training sessions, accompanying individuals to Company training and sharing genealogy information with those sponsored. Associates should be able to provide evidence to the Company semiannually of ongoing fulfillment of sponsor responsibilities. If an Associate is an Enroller in the marketing program entitled to Enroller bonuses, then the Enroller is obligated to the same responsibilities of supervisory, communication and training activities with respect to Associates he/she has enrolled, irrespective of whether the Enroller is also the Sponsor of those Associates.

    If an order cannot be processed due to payment difficulties, CTFO will not be held responsible for monthly purchase requirement shortfalls. Any refund policy or money back guarantees made by CTFO on the products sold by CTFO are solely intended and will only be extended to the original purchaser of the product. Independent Associates (IA’s) who resell product are solely responsible to resolve any disputes arising from such a transaction. I agree that I may not alter, repackage, re-label, affix additional labels of information or otherwise change any CTFO product, nor will I sell any such product under any other name. CTFO reserves the right, at its sole discretion, not to sell to, supply, or do business with any potential customer.

  9. The Company's program is built upon retail sales to the ultimate consumer. The company also recognizes that distributors may wish to purchase product or service in reasonable amounts for their own personal or family use. For this reason, a retail sale for bonus purposes shall include sales to nonparticipants, as well as sales to Associates for personal or family use which are not made for purposes of qualification or advancement. It is company policy, however, to strictly prohibit the purchase of product or large quantities of inventory in unreasonable amounts solely for the purpose of qualifying for bonuses or advancement in the marketing program. Associates must fulfill published personal and downline retail sales requirements, including requisite retail sales to nonparticipants, as well as supervisory responsibilities, to qualify for bonuses, overrides or advancements.

  10. The Associate acknowledges that the Associate is a wholly Independent marketing Associate who establishes and services retail customers for Company products as an Independent Contractor. The position of Associate does not constitute either a sale of a franchise or a distributorship, and absolutely no fees have been or will be required from the Associate for the right to distribute the Company's products pursuant to this agreement. This agreement is not intended and shall not be construed to create a relationship of employer employee, agency, partnership, or joint venture between any Associate, sponsor and/or the Company. As an Independent Contractor, the Associate shall: A. Abide by any and all federal, state, county and local laws, rules and regulations pertaining to this agreement and/or the acquisition, receipt, holding, selling, distributing or advertising of Company products. B. At the Associate’s own expense, make, execute or file all such reports and obtain such licenses as are required by law or public authority with respect to this agreement and/or the receipt, holding, selling, distributing or advertising of Company products. C. Be solely responsible for declaration and payment of all local, state and federal taxes as may accrue because of the Associate’s activities in connection with this agreement.

  11. No purchase or investment is necessary to become a Company Independent Associate. To remain active, a Company Associate must achieve monthly sales volume requirements. Customer and Associate personal use, including auto-ship, shall be included in calculation of sales volume performance.

  12. Prior written approval from the Company is required for the following: A. To produce and advertise Company products with sales materials not sold or distributed by Company; B. Issuance of a position in a Company or corporate name.

  13. The Company may immediately terminate an Associate who discredits the Company's name, violates any requirement contained in this Agreement, Company Policy and Procedures, or training manuals or misrepresents the Company's products or business opportunity by making claims contrary to the Company's product literature and labels.

  14. This agreement constitutes the entire agreement between the Associate and Company and no other additional promises, representations, guaranties or agreements of any kind shall be valid unless in writing.

  15. This agreement shall be governed by the laws of the state of Nevada, and all claims, disputes and other matters between the parties of this agreement shall be brought in Washoe County District Court, in Reno, Nevada, or in the U.S. District Court, in Reno, Nevada.

  16. I acknowledge that I have read and understand and agree to the terms set forth in this agreement.

  17. This agreement is not in force until accepted by the Company.

Some of our Policies and Procedures (Complete Policies listed in your back office): Media Inquires: To maintain accuracy and consistent image, it is required that all media inquires (including radio, television, and print publication) be referred directly to CTFO and requires prior written approval. Testimonial Endorsements and Media Release: Associate hereby confirms any testimonial endorsements are true and accurate to the best of their knowledge and waive any right of inspections or compensation for such endorsement. Associate hereby releases and discharges CTFO, with respect to any endorsement, photograph, audio or video image and its reuse or rebroadcast, from any and all liability that may arise out of or in connection to such endorsement or image. Also, use of Associate’s names may be used in announcing sales and /or contest leaders. No Guarantee of Income: There is no guarantee of income nor, any assurance of profit or success. Individual incomes earned are solely dependent upon the efforts of each Associate and/or participant of the group. It is understood that an Associate’s income, if any, will consist solely of commissions and bonuses related to the sales and solicitation of orders from the ultimate consumers. Territorial Rights: Member can conduct business anywhere in the U.S. and Canada without franchise or territorial restrictions.

60-DAY MONEY BACK GUARANTEE: A sixty (60) day money back guarantee is offered on each of CTFO's products and product packages on the purchase price paid, less any shipping and handling fees. Refunds are not available on marketing material, sale items, discontinued products, closeout items or outdated products. Shipping and handling charges are only subject to be refunded if the order has not been shipped.

To receive a refund:
Please mail the item(s) to:
1300 Oliver Road Suite 200
Fairfield, CA 94534

Include in written format:
-Your Member/Distributor Id#
-The Order/Invoice# the item(s) were ordered under
-The reason why you would like a refund

This 60-day empty bottle money back offer is good one time per product, per order, per Associate/Customer.

NOTE: When CTFO receives a package, it can take up to 30 days to process a refund request. After we have electronically released the funds, a credit should appear on the card the order was charged to within the next 5-7 business days, depending on the policies and procedures the financial institution follows. If the electronic refund is denied, CTFO will attempt to contact the Customer/Associate three (3) times, once weekly, by phone or email to confirm the disbursement of a check refund. After three (3) attempts, the Associate/Customer assumes responsibility to call/email back CTFO to request the refund check.

All containers sealed/opened, full/empty must be returned and must arrive back to CTFO prior to 60 days of shipment date. Items being returned for a refund are returned at the Associate/Customer's expense and must include written instruction as to why the product was returned, the invoice/order number and customer/associate ID number.

All orders returned due to "Incorrect Address" or "Failed Attempts" may only be reshipped upon the customer's request. Additional shipping and handling charges will apply.

Refund requests received sixty (60) or more days after the shipment date will not be refunded. If the items fall outside the 60-day guarantee, the customer will be contacted via email regarding the denied refund request and the order will be held for a maximum of twenty-one (21) days. The item(s) may be returned to the Customer upon their request, however additional shipping and handling charges will apply. If the customer does not contact CTFO regarding the order, the item(s) will be destroyed without notification.

Customers with orders returned without written instruction will be contacted via email or phone. Orders will be held for up to ninety (90) days until further direction is provided by customer. After 90 days, the product will be destroyed, and the refund is forfeited.

Any refund policy or money back guarantees made by CTFO on the products sold by CTFO are solely intended and will only be extended to the original purchaser of the product. Please note that some third parties or Independent Associates may make unofficial offers regarding product guarantees that are not corporately endorsed, therefore CTFO Corporate cannot honor them. If you have questions about any unusual offers, please contact CTFO Customer Support directly for verification.

DAMAGED or MISSING ORDERS: Please contact CTFO Customer Support to report any damaged or missing orders within fifteen (15) business days from shipment date. The Customer/Associate may be requested to contact the appropriate shipping carrier to have an investigation opened. (Based on the carrier this process can take up to 15 business days). Damaged item(s) must be in the original packaging with the entire original casing. Damaged items may be picked up by the carrier and returned to CTFO, unless otherwise directed by CTFO. Upon receipt of the item, a new product will be sent out.

PRODUCT EXCHANGES: CTFO does not offer product exchanges currently. A Customer/Associate may request a refund for the original item purchased by following the refund instructions and use those funds they receive back to make a new purchase at the discretion and willfulness of the individual Customer/Associate.

Questions about our Refund Policy can be sent to support@myctfo.com.

**Disclaimer: The Food and Drug Administration has not evaluated the statements listed on all health & nutrition product containers or in brochures. These products are not intended to diagnose, treat, cure or prevent any disease.

CTFO Corporate | 1300 Oliver Rd Ste 200 Fairfield, CA 94534
(707) 449-4567

CTFO Limited | Company Number: 11416910 | 72 High Street, Haslemere, Surrey, United Kingdom, GU27 2LA

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